Store GDPR and Information

Store GDPR and Information

Store GDPR and Information

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Contact US

You can contact us using the information below or you can using our web form via the contact us link at bottom of our website

Contact Us

Beyond Toys
29 Tregorrick Road
Coventry
West Midlands
CV7 9FF
P: 02476 490137
E: orders@ar-toys.co.uk

GDPR Privacy Policy

At AR Toys & Collectables LLP we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
GDPR Data Protection law will take effect on 25 May 2018
This Privacy Notice sets out your rights under the new laws.

Who are we?
AR Toys & Collectables LLP is a UK registered Limited Liability Partnership providing goods and services via an ecommerce store.

How the law protects you the customer
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?
We receive information about you from you when,
1) You use our website
2) Complete forms on our website
3) If you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product.
4) Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
5) If you provide us with personal data about a third party (for example when ordering for someone else on their behalf or having it delivered to some one else), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
Please be aware that any video, image, or other content emailed or otherwise made available by you to us, which is not required to process your order whether published content or not, is not subject to our Privacy Notice.

How do we use your data?
We use information about you in the following ways:
    • To process orders that you have submitted to us;
    • To provide you with products and services;
    • To comply with our contractual obligations we have with you;
    • To help us identify you and any accounts you hold with us;
    • To enable us to review, develop and improve our website and services;
    • To provide customer care, including responding to your requests if you contact us with a query;
    • To administer accounts, process payments and keep track of billing and payments;
    • To detect fraud and to make sure what you have told us is correct;

Retention periods
We will keep your personal data for the duration of the period you are a customer of AR Toys & Collectables LLP. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have canceled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?
Here is a list of all the ways that we may use your personal data and how we share the information with third parties.
AR Toys & Collectables LLP
We process your data for administration, billing, support and the provision of services.

Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment or drop shipping). However, we will only ever share information about you that is necessary to provide the service.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of AR Toys & Collectables LLP, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you regarding any orders still outstanding. It may also mean that we shall be unable to provide our services or process the cancellation of any existing service or order.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You can view, edit or delete your personal data through the AR Toys & Collectables LLP account.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages either at sign up or in your control panel.
We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your AR Toys & Collectables LLP account or by contacting us.

Accessing and updating your data
You can maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date. You can do this by updating your personal details within your *Your business name* account.
You have the right to access the information we hold about you. Please email your requests to orders@ar-toys.co.uk so that we can obtain this information for you.
Use of cookies
Our cookies policy is available to view here

Links to other sites
AR Toys & Collectables LLP may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured servers within the EEA. Your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions

Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary
.
Contact us
Please e-mail any questions or comments you have about privacy to us at orders@ar-toys.co.uk
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

Terms and Conditions

1. About Us

2. Purchasing from us

3. How to Place an Order

4. Delivery & Carriage Charges

5. Cancellation and returns

6. Faulty Goods / Guarantee

7. Use of this Website

8. Visitor Conduct

9. Links to and From other websites

10. Exclusion of Liability

Terms & Conditions

1. About Us

This website www.beyondtoys.co.uk is owned and operated by

AR Toys & Collectables LLP T/A Beyond Toys

Registered at

29 Tregorrick Road

Exhall

Coventry

West Midlands

CV7 9FF

Registered in England OC421806

Tel: 02476 490 137

If you need to contact us please use the contact form on our website or the details above .

2. Purchasing from us

2.1 When you place an order with us you will receive confirmation of the order and payment.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and refund your payment.

2.3 Images of products on this website are for illustrative purposes only. Your goods and/or packaging may vary slightly from the image shown on the website.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the actual goods.

2.5 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place an order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 The buyer assumes responsibility for the goods being suitable for the purpose/individual for which they are being purchased.

3.3 Carriage charges will be shown prior to you placing your order.

3.4 You will be required to pay for the goods in full at the time of ordering.

3.5 We use secure payment facilities for online purchases. You can pay for your order by debit or credit card via Stripe or through PayPal.

3.6 Promotional prices only apply during the period stated.

3.7 All prices quoted on our website are in UK pounds and include any relevant taxes.

3.8 Once your order has been dispatched, changes may not be possible or may incur additional charges or delays.

4. Delivery & Carriage Charges

4.1 We aim to dispatch goods within 24 hours of payment. However, this is not a guarantee and dispatch may take up to 2 full working days.

4.2 Your order may arrive in more than one delivery.

4.3 We will arrange delivery of the goods to the premises you specify on your order.

4.4 If you change the delivery address once the goods have been dispatched to you we are unable to redirect your goods. If they are returned to us by the postage company we can arrange delivery to your new address, but you will be liable for these extra costs.

4.5 If you receive damaged goods, or you suspect your order has been lost during delivery, please contact us as soon as possible using the contact form on the website.

5. Cancellation and returns

5.1 You can cancel your order at any time up to 14 days after the day of delivery, providing the item is unopened, undamaged and unused in its original packaging. To do this, please use the contact form on the website stating your order number, the item/s you wish to return and the reason for the return. We will then provide advice for the return.

5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.3 If you cancel you must return the goods within 14 days of cancellation, complete with the original packaging, to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We will refund the cost of the item upon receipt of the unopened, undamaged and unused returned item. If you fail to return the item, or the item is returned damaged or is damaged during return delivery due to inadequate packaging, we will be unable to refund the value of the item

5.4 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us using the contact form on the website. In addition you should provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 If an exchange or refund is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched and refunds not provided until either an indicative digital image is supplied by the customer, or the original goods have been received by us and checked.

6.3 The cost of returning goods to us is your responsibility. However, on inspection we will refund your reasonable postage costs providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you; you will be required to cover our reasonable postage costs in this instance.

6.4 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

7. Use of this Website

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our prior written permission.

8. Visitor Conduct

8.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

8.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

9. Links To and From Other Websites

9.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

9.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

9.3 If you choose to link to our website in breach of Paragraph 9.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

10. Exclusion of Liability

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Shipping & Returns

Shipping

We aim to ship orders as soon as possible, this is normally within 24 hours of your order. UK orders are normally delivered within 5 working days.

Our Shipping is set at a flat rate of £2.95 to UK addresses regardless of order size or quantity

Please contact us for shipping to addresses in the EU and beyond and we will be happy to provide a fair shipping quote, eg. a single Funko POP! vinyl is usually in the region of £6 for EU addresses.

Returns

Should you wish to return your item because you have changed your mind about your purchase you are entitled to a full refund (excluding postage costs) if it is returned within 14 days in its original unopened packaging (we suggest using a trackable method as we cannot be held liable for returns that are lost in the post). Please contact us via our Contact Form and we will provide you with returns details.

In the unlikely event that you receive a damaged or faulty item please contact us via our Contact Form to arrange a refund or replacement.

Refunds

Once we receive your item we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 14 days of a return being approved.

Hello Kitty

Hello Kitty 15cm Duck Plush

Hello Kitty 15cm Rabbit Plush

Hello Kitty 3 Piece dinnerware set

Hello Kitty with Friends in Winter Cabin (pink cabin)

Hello Kitty with Friends in Winter Cabin (yellow cabin)

Ty Hello Kitty in Christmas Dress 15cm